Contact

For information about orders and shipping, contact Customer Services at MARSET with the following information: e-mail: hello@marset-store.com In addition, you can contact MARSET by filling in the form below: Contact and returns MARSET

 
1. CONDITIONS OF SALE
These general conditions of sale (“Conditions of Sale”) establish the terms and conditions regulating the purchase by the user (“User” or “Customer”) of the products offered by the Seller via the CUPRA Marketplace (the “Web Page”). If you have any queries regarding these Conditions of Sale or the Products, please contact the Seller using the means of contact indicated on the Web Page.

2. PRODUCTS: INFORMATION AND PRICES
Information about the Products will be published and accessible to the Customer on the Web Page. On this Web Page, products will only be sold within the EEA. Please, check 4. Shipping to learn about Shipping Times and Costs. The articles purchased by the Customer will be processed within the 24 hours following acceptance of the Order by MARSET, at the cost specifically indicated in the Store prior to sending the Order.
The price of the products on the Web Page includes Value Added Tax (VAT) and will be given in euros (€). The prices of the products may vary and include special offers and deals. Shipping costs will be itemised separately in the invoice. The price also includes the packing costs. The customer will accept a global sum for the shipment which may vary depending on the value of the order and the location to which it is to be sent, with the possibility of surcharges for delivery to remote zones.
Prior to confirming the purchase, the customer will be shown the total cost of the order with the option to modify, in full or in part, or to completely cancel the order.
MARSET has made every effort to display the colours of the products as close as possible to the true colours. Nevertheless, the colour shown on the screen of your device may be subject to variations depending on the quality or type of the same. In this respect, MARSET cannot guarantee that the colours displayed on the screen of your device are a true representation of the reality.
In addition, the specifications of the materials used in the manufacture of some of the products may vary in texture and colour due to the artisan processes used in their manufacture. These variations will not be considered as quality defects or imperfections.
Prices may change at any moment. Nevertheless, any possible changes will not affect Products for which MARSET has already sent the Confirmation of Shipment.

3. TIMES AND CONDITIONS OF SHIPMENT
Once the purchase has been formalised by the User via the Web, the Seller will send the Product, in accordance with these conditions 

The delivery times indicated are intended for guidance only. A delay or the delivery made in successive shipments will not entitle the Customer to reject the delivery or request compensation or indemnity. In addition, in periods of high demand or holidays, it is possible that the delivery times are longer than usual.

Marset collaborates with third party suppliers for the shipping and delivery of the purchased items.
 - Spain: Correos Express
 - European Union: UPS

 Shipping and delivery restrictions:
- Spain: No deliveries to the Canary Isles, Ceuta and Melilla.
- European Union: No deliveries to overseas territories and other remote areas. Marset reserves the right to cancel orders to remote territories.

4. RETURNS
The Customer, when acting as the consumer, has the right to withdraw from the purchase made via the Web Page. To exercise this right of withdrawal, it is necessary to indicate the product being returned and the reason, within fourteen (14) calendar days from the Product delivery date.
The Customer will be responsible for any reduction in the value of goods resulting from any handling beyond necessary: operation and maintenance of the product.
The Customer should submit their notification of the right to withdraw using the methods of contact indicated, via the Web Page, in the Seller's section (further information in FAQs: section on returns and guarantees).
To comply with the withdrawal deadline, the notification regarding the exercise of this right by the Customer should be sent prior to the expiry of the corresponding right.
In the event of withdrawal by the Customer, the Seller shall proceed to refund all the payments received from the Customer, without undue delay and, in any case, no later than fourteen (14) calendar days from the date on which they were informed of the Customer's decision to withdraw from the present contract, subject to the effective receipt of the product by the Seller and after confirming that the product has been returned in the correct condition.The Seller will make the refund using the same means of payment used by the Customer for the purchase, unless the Customer has requested otherwise and this is technically possible. 

The shipping costs for the return of the product will be borne by the customer and where applicable, deducted from the total amount refunded (guarantee and quality of the products).

The seller reserves the right to retain the repayment until they have received the goods and confirmed their condition. The refund must be made within 30 days, after completion of the process.

Return shipping instructions
If the return request is approved, you must prepare the shipment following these steps:
1- Pack the order carefully, using or including all its original packaging, instructions, and any other documents that accompanied it at the time of receipt.
2- Print and place the shipping label we sent you via email in a visible place on the package.
3- Drop off the package at a nearby drop-off point of the courier company. You must dispatch the shipment within a period of 7 calendar days from the label issuance. Otherwise, the shipping label will become inactive, resulting in the cancellation of the return.
4- Once received in our warehouse and inspected by our quality department, the corresponding refund will be processed.

5. ORDER CANCELLATION PROCESS
The customer can cancel the order if it has not already been processed. That is, even if the payment has been made, the order has not left our facilities, or in the event of a personalised order, it has not been sent to the production line. To process your cancellation, please send us an e-mail to hello@marset-store.com with your personal details and the information identifying your order (order number) if you have any queries.

6. PRODUCT WARRANTY
All articles sold by MARSET are covered by the twelve (12) month warranty for non-compliance, pursuant to Title III of Legislative Decree n. 206/2005. To make use of the warranty, the customer must keep the invoice, or receipt of payment, together with the shipping document.

The warranty for non-compliance will always be applied to the corresponding article provided it has been used correctly, for its intended purpose and in accordance with the instructions for use and washing given on and/or with the article.
If, for any reason, MARSET cannot provide the Customer an article under warranty (restored or replaced), or if the repair or replacement are, given the value of the article, excessively costly, MARSET may proceed with the relevant reduction of the price paid, that is, the reimbursement of the total amount paid with the termination of the contract.
In those cases in which the application of the warranties envisages the return of the article, this must be returned by the customer in its original packing, all parts intact (including the packaging and any documentation or accessories). For any queries regarding the Warranty, the Customer may contact the Seller using any of the means of contact indicated on the Web Site.

8. CUSTOMER SERVICE
For any matters relating to the purchase of the Products, the User can contact us via the means of contact indicated in our Seller section, on the Web Page.
Any complaint or request for information may be sent to MARSET at the following addresses:
Customer service e-mail: hello@marset-store.com
Mondays to Fridays from 08:30 to 13:00 and from 14:30 to 18:00.

9. LEGISLATION
This system of purchasing is subject to the applicable legislation in Spain (Civil Code, Code of Commerce, Law 7/1996, of 15 January, on Retail Trade, Law 7/1998, on the General Terms and Conditions of Business, Law 26/1984, General Law for the Protection of Users and Consumers, Royal Decree 1906/1999, of 17 December, on electronic and telephone trading with general conditions and Law 34/2002, on Information Society Services and Electronic Commerce). Pursuant to Law 34/2002 of 11 July, the contract will be presumed as agreed at the Seller's address (Spain). In the event of any disputes arising from this contract that cannot be resolved amicably, they will be referred to the Courts considered competent in each case.

10. PRIVACY
Personal data collected when placing the order will be processed by MARSET with the sole purpose of responding to the explicit requests of the Customer, pursuant to Regulation EU 2016/679 and the privacy policy of the site. Any subsequent processing will only be carried out with the express consent of the Customer.