| Company name | HEVÒ SRL |
| Adress | VIA MOTTOLA KM 2, 200, 74015 – MARTINA FRANCA (TA) ITALY |
| Tax ID | 02716240730 |
Contact
For information about orders and shipping, contact Customer Services at Hevò with the following information:
- E-mail: Servizioclienti@hevo.it
In addition, you can contact GOBIK by filling in the form: Contact and returns HEVÒ
1. Object
These conditions of sale (hereinafter, the "Conditions of Sale" or the "Conditions") establish the terms that regulate the purchase by the user ("User" or "Customer") of any of the products offered by the Seller (the "Products") through the CUPRA Marketplace (the "Website").
If you have any questions regarding these Conditions of Sale, or the Products, you can contact the Seller through the means of contact indicated on the Website.
2. Product Information
The information relating to the Products will be published and accessible to the Customer on the Website.
The prices of the Products include applicable taxes and will be indicated on the Web.
3. Delivery conditions
The Products offered through the Website are available for shipment. Once the purchase has been formalized by the User through the Web, the Seller will proceed to send the Product, according to these Conditions.
The Products are shipped within 1-2 business days from payment.
Delivery times and methods are those generally applied by the carrier. Any customs clearance costs including import duties remain the responsibility of the customer.
4. Right of withdrawal of the Customer on the Products
The Customer, when acting as a consumer, will have the right of withdrawal on the purchase made through the Web, without the need to indicate the reason and without incurring any cost, during the period of fourteen (14) calendar days from the day of delivery of the Product.
The Customer shall only be liable for the decrease in value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the Products.
The Client may use the form in Returns Hevò. The Customer must send his communication of the right of withdrawal through the means of contact indicated, through the Web, in the Seller's section.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by the Client of this right is sent before the corresponding period expires.
In case of withdrawal by the Customer, the Seller will proceed to refund all payments received from it, without any undue delay and, in any case, no later than fourteen (14) calendar days from the date on which it is informed of the Customer's decision to withdraw from this contractual relationship.
The Seller will proceed to make such reimbursement using the same means of payment used by the Customer for the purchase, unless the Customer has provided otherwise, and this is technically possible. In any case, the Customer will not incur any expenses as a result of the refund (with the exception of additional expenses resulting from his choice of a delivery method other than the least expensive mode of ordinary delivery offered by the Seller).
5. Customer Service
For any question related to the purchase of the Products, the User can contact us through the means of contact indicated in our Seller section, on the Web.
6. Applicable law, competent courts
These Conditions of Sale are governed by the legislation CEE. To the extent that the Customer is a consumer, these Conditions will also be subject to any applicable local laws.
Any dispute that may arise as a result of these Conditions of Sale will be submitted to the competent courts, and in the case of a Customer acting as a consumer, to the court of the domicile corresponding to the Customer.
Customers acting in their capacity as consumers may also submit any dispute arising out of or related to these Terms to an Alternative Dispute Resolution procedure ("ADR"), if applicable. You can consult the list of ADRs available on the European Commission's platform, available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Notwithstanding the foregoing, the Seller does not undertake or be obliged to take part in online dispute resolution proceedings before the consumer arbitration body.