SALES CONDITIONS
Company name: Ixo Collections SAS
Adress: 14 Rue du Bois Guillaume 91000 Evry-Courcouronnes France
Tax ID: 85293409000014
- Object
These conditions of sale (hereinafter, the "Conditions of Sale" or the "Conditions") establish the terms that regulate the purchase by the user ("User" or "Customer") of any of the products offered by the Seller (the "Products") through the CUPRA Marketplace (the "Website").
If you have any questions regarding these Conditions of Sale, or the Products, you can contact the Seller through the means of contact indicated on the Website.
- Product Information
The information relating to the Products will be published and accessible to the Customer on the Website.
The prices of the Products include applicable taxes and will be indicated on the Web. Transport costs and custom fees may apply on top of the price of the product depending on the country where the Customer resides.
- Delivery conditions
The Products offered through the Website are available for shipment European countries. However, the Seller reserves the right not to deliver to certain countries if the carriers used by the Seller do not serve the customer's place of residence or if the shipping costs are excessive.
Once the purchase has been formalized by the User through the Web, the Seller will proceed to send the Product, according to these Conditions.
The products ordered by the Customer can only been delivered if the payment online has been successfully processed. The delivery times depend on the countries of destination of the order and are in a range of 2 to 15 days.
- Right of withdrawal of the Customer on the Products
The Customer, when acting as a consumer, will have the right of withdrawal on the purchase made through the Web, without the need to indicate the reason during the period of fourteen (14) calendar days from the day of delivery of the Product. All parts of the package must be returned at the Customer’s expense and in perfect condition, within a maximum of 14 days following communication of the decision to withdraw, in order to allow the re-sale of goods by the Company. The Customer shall only be liable for the decrease in value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the Products.
The Client may use the withdrawal form included as Annex I, although its use is not mandatory. The Customer must send his communication of the right of withdrawal indicating at least his name, address, order number at the following email address :
sav@ixo-collections.fr
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by the Client of this right is sent before the corresponding period expires.
In case of withdrawal by the Customer, the Seller will proceed to refund all payments received from it, without any undue delay and, in any case, no later than fourteen (14) calendar days from the date on which it is informed of the Customer's decision to withdraw from this contractual relationship.
The Seller will proceed to make such reimbursement using the same means of payment used by the Customer for the purchase, unless the Customer has provided otherwise, and this is technically possible.
- Returns
Without prejudice to the rights of the Customer established in clause 4 above, the Seller offers the following return policy:
The Customer has a period of fourteen (14) days from the receipt of the Order to exercise their right of withdrawal with the Seller, without having to justify their decision. Beyond this fourteen (14) day period, the sale is final and binding.
The Customer must return their Order within fourteen (14) days following the communication of their decision to withdraw, in accordance with Article L. 221-21 of the Consumer Code.
Unless the product is faulty, or the delivery does not correspond to the order, return of goods will be at the expense of the Customer. The product will be returned in its entirety, that is to say with all parts of the package received, and in the original packaging or, failing that, in a packaging offering equivalent protection of the returned goods, in perfect condition to allow re-sale of goods by the Company.
- Product Warranty
Without prejudice to the provisions of clauses 4 and 5 above, the Seller will respond to the Customer in the event that the Products present any lack of conformity, that is, that they do not conform to the description and qualities made available to the Customer on the Web, are not suitable for the ordinary uses for which they are intended or have manufacturing defects.
The legal warranty period for the Products is two (2) years from the date of delivery of the Product to the Customer (the "Warranty"), but does not include deficiencies caused by negligence, misuse or improper handling of the Product by the Customer.
Once the existence of such defects or lack of conformity has been verified by the Seller, and provided that they are covered by the Warranty, the Customer may choose between repair or replacement of the Product, unless one of these two options is impossible or, compared to the other, involves disproportionate costs for the Seller. All this in accordance with the provisions of the applicable regulations on consumers and users.
To benefit from the Warranty, the Customer must keep his purchase confirmation.
For any question related to the Warranty, the Customer may contact the Seller's means of contact, indicated on the Website.
- Customer Service
For any question related to the purchase of the Products, the User can contact us through the means of contact indicated in our Seller section, on the Web.
If you require any information or have a question, please do not hesitate to contact our customer service department at the following address : sav@ixo-collections.fr
- Applicable law, competent courts
The General Conditions of Sale are subject to French law.
In the event of difficulties in the application of this agreement, the Customer, before taking legal action, may seek an amicable solution, in particular with the help of a professional association in the field, a consumer association or any other counsel of their choice.